Do you remember: In part 2 we said that it is always good to prepare for a scheduled phone call and that there are certain rules to follow.
Now let's focus on more specific topics:
There are several ways to ask for an appointment: You may arrange, fix or simply make it and suggest a date yourself:
"I´d like to make an appointment for Mr Schönauer to see Mr Sanders -
- could we schedule a meeting for next week?
- is he perhaps free on the 22nd of October?
- shall we say Monday 5th of November at 2 pm?"
You may always start a suggestion with: "What about...?" or "How about...?"
Or you can ask the person with whom you are speaking to suggest a suitable date themselves:
- "What date would be suitable?"
- "When will it be convenient?"
If you have to change an appointment, you can do this by
- postponing it (shifting it to another date)
- bringing it forward (to make it earlier than planned)
- rescheduling it (changing it completely)
- cancelling it/ calling it off (the appointment will not take place at all).
Naturally, you should always explain why you have to change the appointment:
- "I´m afraid, we have to reschedule the appointment. Something urgent has come up."
- "We are sorry, but Mr Schönauer won´t be able to attend the dinner tomorrow. He has to travel to our headquarters in Munich."
- "I´m afraid we´ll have to cancel the meeting today. Mr Smith has just called to say that he won´t be able to attend."
If your boss won´t be able to attend a meeting punctually, you say:
- "I´m afraid Mr Knightley is running a little late. But he should be there by 4.30."
- "I´m sorry but Mrs Stone will be late – the meeting here lasted longer than expected."
- "I´m sorry but Mr Jones will not be able to make it on time because his train is delayed/late."
Wie Sie bei Verständigungsproblemen nachfragen sollten und weitere nützliche Formulierungen lesen Sie in Kürze in Teil 4. Bisher erschienen: Telephoning vocabulary, part 1 und Telephoning vocabulary, part 2.
Über die Autorin
Saholy Nanahary-Robertson, M.A., ist Leiterin von Three Lions English und bietet Kurse und Workshops für Englisch an. Zuvor hat sie nach ihrem Magisterstudium jahrelang als Assistentin auf Vorstands- und Geschäftsleitungsebene gearbeitet.